Our Policy
We want you to feel confident registering for a class at The Grove. If your plans change, here is exactly how we handle it — no fine print.
The short version: cancel more than 24 hours before a month’s first session and you get your money back. Cancel later than that, or stop partway through a month, and you get credit toward a later month — how much depends on when you tell us, and the three rules under Cancelling a Month You Have Paid For set it out exactly. If no later month is left, that credit is refunded to your card instead.
How Registration Works
You register one month at a time. Each month is priced at the class’s per-session rate multiplied by the number of sessions that month holds, so a five-session month costs more than a three-session month. There is no term-long commitment: registering for one month obliges you to nothing beyond that month, and you owe nothing for months you have not registered for.
The register buttons on each class page charge for a whole month. If you want to join a month that has already begun, email hello@thegrovenyc.org instead of using the button — we will set you up and charge you only for the sessions that are left in that month, at the class’s per-session rate.
Cancelling a Month You Have Paid For
Which rule applies depends on where you are relative to that month’s first session. Exactly one of these three always applies.
More than 24 hours before the month’s first session: Full refund of that month to the card you paid with.
Within 24 hours of the month’s first session, before it meets: Credit for the month minus the value of one session. The seat was held for you that week and can no longer be offered to anyone else, so that one session stays with us.
Once the month’s first session has begun, and at any point after it: Credit for the sessions in that month that have not yet happened, at the class’s per-session rate, counted from the date you tell us you are withdrawing — not from the last session you attended. Sessions already held are not refunded or credited. So if you paid for a four-session month and tell us you are done after the second session, you get credit for the two remaining sessions.
The sooner you tell us, the more comes back. Cancellations must be made in writing by email, so that we both have the date on record.
How Credit Works
Credit is a dollar amount — the class’s per-session rate times the number of sessions credited. You can put it toward any later month of the Fall 2026 term, in either class — including a month already under way, priced for the sessions that are left in it. Email hello@thegrovenyc.org when you are ready to use it and we will register you and bill you only for the difference, if any.
If no later month remains, we refund it to your card instead. That covers a withdrawal in December and any credit still unused when the term ends. Credit at The Grove never expires into nothing — it is either used or returned.
Missing a Session While Staying Enrolled
Missing a session you stay enrolled for does not produce a refund or credit, and it is worth being clear about the difference. If you are still enrolled and simply cannot make it one week, that session is not refunded and does not become credit. Your seat is held for the whole month, and with one meeting a week we cannot re-fill a single empty chair. If instead you are telling us you are withdrawing from the rest of the month, the third rule under Cancelling a Month You Have Paid For applies and the sessions not yet held become credit. What separates the two is whether you are still enrolled — so if you are withdrawing, say so plainly.
For a week you simply have to miss, what we will do is keep you caught up. Let us know in advance when you can, and we will send you what the group covered and make time at the next session to bring you back up to speed. If you expect to miss several sessions in a month, write to hello@thegrovenyc.org before you register for that month and we will work out something that makes sense.
Cancellations by The Grove
If we cancel an entire class or a month for any reason — low enrollment, instructor unavailability, or anything else — you receive a full refund to your card of every session you paid for that will not take place. Not credit, and no need to ask for it.
If we cancel a single session, for weather or any other reason, we will either schedule a make-up date or refund that session at the per-session rate. We will notify you as soon as we know, by email, and by phone if we have your number.
This section is about a class or month we cancel for everyone. If a participant is removed from a class for conduct, refunds are at our discretion under our Terms & Conditions, and this section does not override that.
How to Cancel, Use Credit, or Request a Refund
Write to hello@thegrovenyc.org, or call (917) 300-8682 and follow up by email. Please include your name, the class, and the month in question. We respond within two (2) business days. You do not have to tell us why — though if something about the class prompted it, we would genuinely like to know.
Card refunds are issued through Stripe to the card you paid with. Stripe typically returns the money to your account within five to ten business days once we process it. Credit is confirmed by email — we write back with the amount — and applied when you register for a later month.
Exceptions
We understand that emergencies and unforeseen circumstances arise. If you believe your situation warrants an exception to this policy, please tell us. We review these case by case, and we would rather be fair than technically correct.